Payment Information
At La Wanie Cosmetics, we want your shopping experience to be simple, secure, and flexible. Below is everything you need to know about our payment options, security practices, and troubleshooting tips.
1. Accepted Payment Methods
We currently offer a variety of payment methods to suit your convenience:
💻 Online Banking (FPX – Financial Process Exchange)
Supported by most major Malaysian banks (e.g., Maybank, CIMB, Bank Islam, RHB, Public Bank, etc.)
Real-time transaction and automatic order confirmation
No additional fee
💳 Credit / Debit Cards
Accepted cards: Visa, Mastercard, and MyDebit
Payment processed via secure payment gatewayÂ
Immediate confirmation once successful
Ensure your card is activated for online purchases
📱 E-Wallets (if integrated)
We support selected Malaysian e-wallets such as:
Touch ‘n Go eWallet
Boost
GrabPay
Fast and secure payment experience
Scan QR code or use your app for instant checkout
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2. Currency
All prices are listed in Malaysian Ringgit (RM)
For overseas visitors viewing the site, note that all payments must be made in RM
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3. Payment Confirmation & Receipt
Once your payment is successful, you will receive an email confirmation with your order number and payment details.
Please keep this email as proof of purchase.
4. Secure Payments
We take your security seriously:
All transactions are encrypted with SSL (Secure Socket Layer) technology.
Payments are processed via trusted Malaysian payment gateways that are PCI-DSS compliant.
We do NOT store your card or banking information on our website or servers.
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5. Common Payment Issues & Troubleshooting
If your payment fails, here are some possible reasons and solutions:
| Issue | Solution |
|---|---|
| Card declined | Check with your bank or ensure card is enabled for online transactions |
| FPX timeout or error | Retry after a few minutes or try a different browser/device |
| Didn’t receive confirmation | Check spam/junk folder or contact us |
| Double payment made | Contact us immediately with both transaction IDs; we will verify and issue a refund if duplicate |
6. Refund for Failed Transactions
If you were charged but your order wasn’t placed successfully:
Email us at lawaniecosmetics@gmail.com with:
Proof of payment (screenshot or bank slip)
Your full name and contact number
We will investigate and refund any overcharged or duplicate payments within 7–14 working days
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7. Payment Assistance
Need help during checkout? Reach out to us – we’re happy to assist you with step-by-step guidance or verify your payment manually.
Contact Us
Email: lawaniecosmetics@gmail.com
Phone: 011-53938059
